Privacy Policy

Overview

This Privacy Policy explains how ALTALUX ("we", "us", "our") collects, uses, and shares information when you visit our website or request service.

Information We Collect

When you submit a service request, we may collect the information you provide, such as:

• Name (first and last)
• Email address
• Phone number (if provided)
• Appliance type and any additional details (if provided)
• Issue description (if provided)

We may also collect basic usage data automatically (for example, browser type, device information, and approximate location derived from IP address) to help operate and secure the site.

How We Use Information

• To respond to your inquiry and schedule service
• To communicate with you about your request
• To operate, maintain, and improve our website
• To prevent fraud, abuse, and security incidents

How We Share Information

We do not sell your personal information. We may share information only as needed to:

• Service providers that help us run the website and deliver communications (for example, hosting and email delivery)
• Comply with legal obligations or respond to lawful requests
• Protect the rights, safety, and security of our customers, business, and website

Cookies and Similar Technologies

We may use cookies or similar technologies that are necessary for the site to function, help remember preferences, and support security. You can typically control cookies through your browser settings.

Data Retention

We retain information for as long as needed to respond to your request, provide service, maintain records, and meet legal or operational requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is completely secure.

Your Choices

• You can choose not to provide optional information, but it may limit our ability to assist.
• You may request access, correction, or deletion of certain information by contacting us.

Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy, contact us using the contact form on our website.